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WABA Webhooks

In here you can see what a WhatsApp Business API (WABA) webhook event has as payload.

Message Sent​

Triggers when a new WhatsApp message is sent.

The sent_by field will be api when the message was sent via the API, or agent when sent through the 2Chat interface.

The to_number field is the phone number of the recipient.

{
  "id": "MSG42c01a92-ace3-4de3-a5e9-2fbbf8b22d25",
  "uuid": "MSG42c01a92-ace3-4de3-a5e9-2fbbf8b22d25",
  "session_key": "WA-WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7-595981378890",
  "message": {
    "text": "Hola Fredy desde API"
  },
  "created_at": "2026-02-18T18:01:35",
  "remote_phone_number": "+595981378890",
  "_2chat_link": "https://app.2chat.io/live-chat/STEc5ca017c-6e16-4e1a-9960-c180b1f51682/WA-WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7-595981378890",
  "channel_phone_number": "+16173518454",
  "sent_by": "api",
  "event": "whatsapp.waba.message.sent",
  "channel": {
    "uuid": "WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7",
    "friendly_name": "2Chat Gupshup Integration",
    "iso_country_code": "US",
    "verified_name": "APPROVED",
    "phone_number": "+16173518454",
    "connection_status": "C",
    "created_at": "2025-11-19 23:04:18",
    "updated_at": "2026-02-02 19:41:12"
  },
  "to_number": "+595981378890",
  "contact": {
    "uuid": "CONc1f24408-ad5b-4168-89d1-3a258f784fbe",
    "first_name": "Fredy",
    "last_name": "Lopez",
    "name": "Fredy Lopez",
    "channel_uuid": null,
    "profile_pic_url": "https://2chat-user-data.s3.amazonaws.com/ACC91be87af-5a29-4034-b599-342f2aeb5d52/pp/contacts/example.jpeg",
    "last_updated": "2026-01-05T13:03:43Z"
  }
}

Message Receipt Sent​

Triggers when a message you sent has been transmitted to the WhatsApp network and is on its way to the recipient.

{
  "id": "MSG68e4fc6c-6a81-43aa-967e-4a71f11234eb",
  "uuid": "MSG68e4fc6c-6a81-43aa-967e-4a71f11234eb",
  "session_key": "WA-WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7-595981378890",
  "message": {
    "text": "Hi Juan. We are writing you to ask you if you received our package with track-id 1. Please confirm."
  },
  "created_at": "2026-02-18T17:34:17",
  "remote_phone_number": "+595981378890",
  "_2chat_link": "https://app.2chat.io/live-chat/STEc5ca017c-6e16-4e1a-9960-c180b1f51682/WA-WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7-595981378890",
  "channel_phone_number": "+16173518454",
  "sent_by": "agent",
  "sent": true,
  "received": false,
  "read": false,
  "event": "whatsapp.waba.message.receipt.sent",
  "channel_uuid": "WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7",
  "message_uuid": "MSG68e4fc6c-6a81-43aa-967e-4a71f11234eb"
}

Message Receipt Received​

Triggers when a message you sent is received on the app of its intended receiver.

{
  "id": "MSG68e4fc6c-6a81-43aa-967e-4a71f11234eb",
  "uuid": "MSG68e4fc6c-6a81-43aa-967e-4a71f11234eb",
  "session_key": "WA-WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7-595981378890",
  "message": {
    "text": "Hi Juan. We are writing you to ask you if you received our package with track-id 1. Please confirm."
  },
  "created_at": "2026-02-18T17:34:17",
  "remote_phone_number": "+595981378890",
  "_2chat_link": "https://app.2chat.io/live-chat/STEc5ca017c-6e16-4e1a-9960-c180b1f51682/WA-WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7-595981378890",
  "channel_phone_number": "+16173518454",
  "sent_by": "agent",
  "sent": true,
  "received": true,
  "read": false,
  "event": "whatsapp.waba.message.receipt.received",
  "channel_uuid": "WAN3ff9fb72-6ecd-4c2a-9055-4836d8ed33d7",
  "message_uuid": "MSG68e4fc6c-6a81-43aa-967e-4a71f11234eb"
}